📄 Return & Refund Policy (BloomandSway)

🛍️ Overview

At BloomandSway, we aim to provide high-quality women’s undergarments that offer comfort, support, and style. Customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

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🔁 Returns

Due to the hygienic nature of undergarments, we do not accept returns on used or opened products.

However, we accept returns only in the following cases:

• You received a wrong item
• You received a damaged or defective product
• The product is not as described

To be eligible for a return:

• You must contact us within 30 days of delivery
• Item must be unused, unwashed, and in original packaging

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💰 Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refund will be processed to your original payment method
• It may take 5–10 business days to reflect in your account

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🔄 Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect size sent by us

For exchange requests, contact us within 7 days of delivery.

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🚚 Shipping Costs

• If the mistake is from our side (wrong/damaged item), we will cover return shipping.
• Otherwise, customers are responsible for return shipping costs.

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❌ Non-Returnable Items

• Used undergarments
• Washed items
• Items without original packaging
• Clearance/sale items (if mentioned)

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📩 Contact Us

If you have any questions about returns or refunds, contact us:

Store Name: BloomandSway
Email: support@bloomandsway.com (replace if needed)

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⚠️ Important Note

Due to hygiene reasons, we strictly follow a no-return policy for worn intimate wear to ensure safety and cleanliness for all customers.